A quarterly business review for customer success teams can be complicated, especially when you're working across distributed teams. Use this checklist to double check and hone in on the important metrics you should be presenting each review, including:
- Committed monthly recurring revenue
- Customer churn rate
- Gross retention
- Cost of acquiring and retaining customers
- Customer lifetime value
- ...and many more!
Download the checklist now and show the value you bring to your team at your next business review.